Our goal at Jon Chelle's is to ensure you enjoy your time with us. Please take the time to read over the policies that we have implemented as these will help guarantee that we exceed the expectations of all our guests.
As an AVEDA Concept Salon, we use and recommend only AVEDA products.
Availability– Our schedules are designed to accommodate both leisurely and busy lifestyles. We offer extended hours and are open for services daily. Your appointment
may be made in person, or through telephone where our receptionist will help you.
Children – No children under the age of 12 (this includes babies in strollers) are permitted in the Salon|Spa unless they are receiving scheduled services. Please know that
because of both the chemicals and implements we require, as well as the comfort of our guests, this decision has been made in the interest of all our children.
Cancellations – We understand that sometimes your schedule may change. In consideration of other salon guests and our service providers,
we ask that you provide us with 24 hour notice if you are unable to keep your appointment. If no notice is given you may be charged a 50% cancellation
fee. If for any reason you are delayed for your appointment, please let us know as soon as possible. While we aim to be flexible, if your delay conflicts with another appointment, we will
ask that you reschedule your appointment.
Returns – If, for any reason, you are not satisfied with a product you purchased from Jon Chelle's, we will happily issue a store credit if it is returned within 14 days.
Payment – We gladly accept cash, local checks, MasterCard, and Visa.
Allergies - AVEDA products are derived from pure plant and flower essences. If for any reason you have an allergic reaction, you may return the product for a full refund with receipt. Without a receipt, we will afford you salon credit which may be used towards any salon service or retail purchase. We will ask that you fill out a form to return to AVEDA to inform them of the reaction.
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